In an effort to better serve you, we have herewith, outlined the guidelines/policy for the returning of goods purchased from the company. These would fall under four categories and we would appreciate your assistance/cooperation in ensuring full compliance for benefits of both parties.

1. Goods with manufacturing defects:

• These would be recalled/returned as/when observed/advised with a 100% refund policy.

2. Damaged goods:

• Goods delivered damaged (outer packaging, leaks, broken bottles, damage labels) must be reported/returned within one (1) week of delivery and will be treated for a 100% refund policy.
• Goods damaged in trade after placing on shelves will not be accepted as returns.
• Damaged labels or packaging should be displayed for sale and must be removed from the shelf immediately. To be returned if taken from case prior to placing on shelf.

3. Short dated goods must be brought to our attention as per below:

• Liquid beverages with short expiry dates of at least four (4) weeks be brought to the attention of your sales representative for advice and necessary actions.
• Other consumer goods with eight (8) weeks shelf life be brought to the attention of your sales representative for advice and necessary actions.
• You should follow up by calling the office on telephone numbers 219 0852/3 ext. 245 (ask for Ms Liloutie Singh) to inform her, as a backup.
• While every effort will be made to assist, the onus is still with you to initiate actions to sell of stock on hand.

4. Goods bought on a special discount would not be covered under this policy for short dated goods.

Expired goods

We would not be responsible/liable for Expired Goods at your location. No request for assistance would be entertained for goods already expired and same not reported as outlined in policy.

Consignment

Goods on consignment will have necessary instructions on the invoice which must be observed.

Delivery

We offer a Door to Door delivery service (further assistance may be given by the delivery team to secure goods out of the “weather’). It is not our responsibility to ‘pack’ goods into your warehouse and as such while assistance may be given it will at the discretion of the delivery team, time permitting. In such cases, we would not liable for any issues arising thereafter.

Credit Notes/Replacement Stocks/etc. would be done as soon as possible within two (2) weeks for out of town areas and (1) week in Georgetown. Please call our office for assistance if you have any outstanding issues after this period of time.

Your Sales Representative is the main contact person for all transactions and we would appreciate if you inform him/her of any issues at hand as soon as possible.

All goods to be returned must be pre-approved/agreed and necessary documentation done when action is taken.

There may be cases not covered within this policy and as such will be treated on a case by case basis. We request that you contact us immediately for necessary assistance.